We are dedicated to your satisfaction. If you are not completely happy with your purchase, you can choose to receive a refund or an exchange. We believe in putting our customers first, and we ensure that every customer is provided with a satisfactory resolution. For more details, please refer to our return and exchange policy page.
FAQ
Frequently Asked Questions
📍 Address: 5096 S Elkhart Ct Aurora CO80015 United States
Howdo you ship live plants?
We are committed to ensuring that every plant you receive is of the highest quality. To protect your plants during transit, we carefully package each live plant. The packaging method is tailored to the type and size of the plant to ensure it arrives safely. We arrange the best shipping method based on your location and the season to guarantee your plants' health during transport. style and story.
Whenwill my plants arrive?
We ship your plants based on your location to ensure they arrive at the optimal time for planting. During the spring, we take extra precautions to protect plants from freezing during transit. The delivery time varies depending on your address and the seasonal needs of the plants. You can check our shipping information page for more details.style and story.
Whatis your refund and exchange policy?
If you're not fully satisfied with your purchase, we offer a refund or exchange. We are committed to providing high-quality products, and if there are any issues, we will address them promptly to ensure your satisfaction. For more information, please visit our refund and exchange policy page.style and story.
Howcan I track my order?
Once your order is placed and we have your email address, you will receive an order confirmation email with the tracking number. We provide tracking via the United States Postal Service (USPS) or other couriers. Please note that some items (like sweet potato and onion plants) may not offer first-class mail tracking. If you didn’t receive the confirmation email or need to update your contact information, please contact our customer service line.
Doyou sell GMO seeds?
We believe in natural, pure growing methods and do not sell any genetically modified (GMO) seeds. All the seeds we offer are non-GMO, ensuring you a safe and healthy gardening experience. You can purchase with confidence, knowing you are supporting natural growth.style and story.
Whatpayment methods do you accept?
To make your shopping experience more convenient, we support several secure payment methods, including: • Visa • MasterCard • PayPal All payments are processed securely through a trusted payment gateway, ensuring your data remains safe and private. style and story.
Doyou offer expedited shipping?
Normal order processing takes 3-5 business days. "Fast shipping" means processing your order within 24 hours. Please note that we do not offer expedited shipping. Live plants are shipped according to your USDA plant hardiness zone to ensure they arrive at the optimal time. If your order includes both seeds and plants, they will be shipped in separate packages from different warehouses.
CanI change my order?
If you need to change or cancel your order, please contact us as soon as possible. Orders are typically processed within 3-5 business days after placing the order. Shipping time is 8-22 business days. For live plant orders, processing is done according to your USDA zone. If your plant order has not been processed yet, contact us immediately. Once the order is picked and processed in the warehouse, we cannot guarantee that changes can be made.
Whatis your return policy?
Howcan I get help if I need it?
We are always here to help! If you have any questions, feel free to call our customer service line or email us. Our support team will get back to you as soon as possible. You can also use our online contact form, and we’ll respond within 2 business days.
📧 Email: service@Organic-Seed.com
📞 Phone: +1 (323) 372-1885