Winterbor Kale Seeds - Robust & Organic for Healthy Gardening
Growing information
Shipping information
Shipping and Delivery Information
Thank you for choosing Organic-Seed! We are dedicated to providing you
with a seamless shopping experience. Below, you will find our shipping and delivery policies to help you understand how we process your orders:
Order Processing Time
- Processing Time: 3-5 business days (Monday to Friday)
- Warehouse Cutoff Time: 5:00 PM EST (Monday to Friday)
Orders placed after this cutoff will be processed the next business day.
We process orders quickly to get your products to you as soon as possible. If you have any questions, feel free to reach out!
📧 Email: service@Organic-Seed.com
📞 Phone: +1 (323) 372-1885
🕒 Office Hours: Monday to Friday, 9:00 AM - 5:00 PM (ET)
Order Cancellation
- You can cancel your order before it is shipped or production begins.
- Orders canceled during this time will receive a full refund.
- Once an order has shipped, it cannot be canceled.
- If you need to make changes to your order, please contact us immediately! While we can't guarantee changes after processing, we’ll do our best to assist you.
Shipping Time by Destination
- United States
- Processing Time: 3-5 business days
- Shipping Time: 8-22 business days
- Canada and New Zealand
- Processing Time: 3-5 business days
- Shipping Time: 8-22 business days
- Europe and Israel (including UK, France, Germany, Italy, Spain, etc.)
- Processing Time: 3-5 business days
- Shipping Time: 8-22 business days
- Norway and Mexico
- Processing Time: 3-5 business days
- Shipping Time: 8-22 business days
No matter where you are, we’ll make sure your products arrive as quickly as possible!
Shipping Methods and Fees
- Standard Shipping: $14.99 (delivered in 8-22 business days)
- Expedited Shipping: $19.99 (delivered in 7-15 business days, ships within 24 hours)
- Free Shipping: Orders totaling more than $69 qualify for free shipping.
Countries We Ship To
We are proud to ship to most countries worldwide, including but not limited to:
United States, Canada, Australia, UK, Germany, Italy, France, Spain, Japan, South Korea, Norway, New Zealand, Sweden, and more!
We are ready to deliver Organic-Seed right to your doorstep, no matter where you are!
Carriers We Use
We work with trusted carriers like FedEx, UPS, and DHL to get your order to you safely and quickly.
Important Notes
- Gift Declaration: Due to shipping company policies, we cannot declare packages as gifts.
- Taxes: Product prices do not include VAT or import taxes. Customers are responsible for these fees in their country/region.
- Same-Day Processing: Orders placed after 5:00 PM EST (Monday to Friday) will be processed the next business day.
- Delivery Address Issues: Please ensure your shipping address is accurate. We are not responsible for any issues caused by incorrect or incomplete addresses.
- Export Products: We do not provide plant quarantine certificates for export products.
We want your order to arrive safely, so please double-check your details before submitting!
Returns Due to Quality Issues
We are committed to your satisfaction. If your product is damaged or does not meet your expectations, we offer a replacement or refund:
- Proof of Issue: Send us clear photos of the damage or defect within 7 business days of receiving the product.
- Return Shipping: We will cover the return shipping costs.
- Solutions:
- Full Refund: We will refund the product price to your original payment method.
- Replacement: A new product will be sent at no cost to you.
- Partial Refund: For minor issues.
Your satisfaction matters to us, and we will address any quality issues promptly!
Returns Not Related to Quality Issues
If you’ve changed your mind or have a personal reason for returning a product:
- Contact Us: Let us know, and we’ll provide a return address.
- Return Shipping: You will be responsible for return shipping costs.
- Refund Process: Once we receive and inspect the returned product, we will issue a refund to your original payment method.
We understand that sometimes things don't work out, and we will assist you throughout the return process.
Pre-Authorization for Orders
When you place an order, it will be immediately pre-authorized for the order amount. If you need to add more items, please place a separate order.
By placing an order with Organic-Seed, you agree to the above terms and conditions. We are here to help and ensure a smooth experience!
Contact Information
📍 Address: 5096 S Elkhart Ct Aurora CO80015 United States
📧 Email: service@Organic-Seed.com
📞 Phone: +1 (323) 372-1885
🕒 Office Hours: Monday to Friday, 9:00 AM - 5:00 PM (ET)
🏢 Company Name: Organic-Seed
